Terms & Conditions

1. These terms

These Terms & Conditions ("Terms") govern your use of the UNCLELINK app and websites and your purchase of the travel eSIM data plans we sell (the "Services"). The Services are provided by UNCLE GROUP LIMITED, a company incorporated in Hong Kong SAR. By creating an account, installing an eSIM, or buying a plan, you agree to these Terms. If you do not agree, do not use the Services.

You must be at least 18 years old to use the Services. We may update these Terms from time to time; the updated version takes effect when posted, and your continued use means you accept it. PLEASE NOTE IN PARTICULAR THE SECTIONS ON ACTIVATION & VALIDITY, REFUNDS, DISCLAIMERS AND LIMITATION OF LIABILITY, WHICH LIMIT OUR LIABILITY AND AFFECT YOUR RIGHTS.

2. The service

UNCLELINK provides travel eSIM data plans that connect to mobile networks operated by our connectivity partners at your destination, across 190+ countries and regions. Coverage, speed, data allowance and fair-use limits are described on each plan and may change. Plans are data-only unless the plan expressly states that voice or SMS is included.

The Services depend on partner networks and local conditions and are provided on a commercially reasonable-efforts basis. They are not a replacement for your home mobile line and MUST NOT be relied upon for emergency calls or any life-safety or time-critical purpose.

3. Device compatibility

To use an eSIM you need a device that is eSIM-capable and carrier-unlocked. You are responsible for confirming that your device is compatible before you buy; we provide a compatibility checker to help, but we do not warrant compatibility with any particular device, and a plan is not refundable because your device turns out to be incompatible. Installing an eSIM requires an internet connection.

4. Your account

You must provide accurate information, keep your password confidential, and you are responsible for all activity under your account. We may require email verification and may offer sign-in with Apple or Google. You may hold one account. We may suspend or close an account that breaches these Terms, or that we reasonably believe is involved in fraud, abuse or unlawful activity.

5. Orders, pricing and payment

Prices are shown on the Services and are quoted in Hong Kong Dollars (HKD) unless stated otherwise, and may be exclusive of taxes that you are responsible for. Your order is an offer to buy, which we accept when we deliver the eSIM or send confirmation.

Payments are processed by Stripe (including card, Apple Pay and Google Pay). By placing an order you authorise us (through Stripe) to charge the total shown at checkout, including any applied 知音券 credit or discount. We make reasonable efforts to show accurate prices and plan details; where an obvious pricing or description error occurs, we may cancel the affected order and refund any amount paid, even after payment. We may set per-person, per-household, per-device or per-payment-method limits, and may refuse or cancel orders we reasonably suspect of fraud or of unauthorised resale.

6. Activation, validity and usage

Unless a plan states otherwise, its validity period begins when the eSIM first connects to a network in its coverage area — not at purchase or installation. You can therefore install ahead of travel; the clock starts on first connection. Once a plan expires, unused data and days do not roll over.

Data-only plans do not include voice or SMS unless expressly stated. "Unlimited" and high-volume plans are subject to a fair-use policy: after a threshold described on the plan, speeds may be reduced or the service suspended for the remainder of the period. Your eSIM's IP address may appear to be outside the coverage area, which does not affect your usage. Actual speeds depend on the partner networks and local conditions and are not guaranteed.

7. Store credit (知音券), rewards and vouchers

Promotional store credit (知音券), referral rewards and discount codes have no cash value, cannot be withdrawn or transferred, and are applied only at checkout. Credit never reduces a price below our cost. We may set eligibility rules and anti-abuse limits; self-referral and other abuse are prohibited. We may withhold, reduce, expire, void or claw back credit and rewards in case of fraud, abuse, chargeback or breach of these Terms, and we may change or withdraw these programmes at any time.

8. Acceptable use

You agree not to use the Services unlawfully; not to resell, redistribute or commercially exploit them without our written authorisation; not to abuse fair-use or unlimited allowances; not to tamper with, reverse engineer or circumvent the Services or their security; not to use bots or automated means to abuse the Services or rewards; and not to use the Services in any way that harms the networks or other users. We may suspend or terminate access, and reverse any affected rewards, for breach of this section.

9. Intellectual property

The Services, including the UNCLELINK name, logos, software, text and designs, are owned by UNCLE GROUP LIMITED or its licensors and are protected by law. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Services for your own personal, non-commercial use. You may not copy, modify, distribute, sell, reverse engineer or create derivative works except as the law permits.

10. Mobile application licence

Subject to these Terms, we grant you a revocable, non-exclusive, non-transferable licence to install and use the UNCLELINK app on devices you own or control, for personal use. The app stores (Apple and Google) are not parties to these Terms, are not responsible for the app or support, and are third-party beneficiaries entitled to enforce the applicable app-store terms against you. You represent that you are not located in an embargoed jurisdiction or on a prohibited-party list.

11. Refunds

eSIMs are digital goods delivered electronically and are treated as supplied once installed or once a plan has started. We offer refunds only for eSIMs that have not been delivered, or that are faulty and cannot be activated after we have tried to help, provided you contact us promptly and within the stated window. Once an eSIM has been installed or activated, or a plan has started, it is not refundable. This section does not remove any statutory rights that cannot be excluded by law. See our Refund & Cancellation Policy for details.

12. Availability and changes

The Services are provided "as is" and "as available". We may modify, suspend, limit or discontinue all or part of the Services, change plans and prices, and carry out maintenance, at any time and without liability to you. We do not guarantee that the Services will be uninterrupted, error-free, or available at any particular time, and we are not responsible for outages of the underlying partner networks.

13. Disclaimers

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. We do not warrant any particular coverage, speed, data throughput or uninterrupted connectivity, and we are not responsible for device incompatibility, loss of connectivity, loss of data, or the acts or networks of third parties.

14. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising out of or relating to the Services. Our total aggregate liability to you for all claims relating to the Services is limited to the amount you paid to us in the six (6) months before the event giving rise to the liability. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify and hold harmless UNCLE GROUP LIMITED and its officers, employees and partners from and against any claims, losses, liabilities and expenses (including reasonable legal fees) arising out of your use of the Services, your breach of these Terms, or your violation of any law or the rights of any third party.

16. Suspension and termination

We may suspend or terminate your access to the Services at any time if you breach these Terms, if we reasonably suspect fraud or abuse, or as required by law. On termination, your right to use the Services ends; any active or unused plans, 知音券 credit, rewards and benefits may be forfeited; and account deletion is permanent. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification and governing law) will survive.

17. Governing law and disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. Subject to any mandatory consumer-protection law in your place of residence, you and we submit to the exclusive jurisdiction of the courts of Hong Kong, or, at our election, to final and binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in Hong Kong, in English. Any claim relating to the Services must be brought within one (1) year after it arises. To the extent permitted by law, claims may be brought only on an individual basis and not as part of a class or representative action.

18. General

These Terms, together with the Privacy Policy, the Refund & Cancellation Policy and any plan-specific terms, are the entire agreement between you and us about the Services. Our failure to enforce a right is not a waiver of it. We may assign these Terms in connection with a business transfer; you may not assign them without our consent. We are not liable for failure or delay caused by events beyond our reasonable control. If any provision is held unenforceable, the rest remains in effect. We may give notices by email or through the Services, and you consent to receiving communications electronically.

19. Contact us

UNCLE GROUP LIMITED — info@unclegroup.io. Please include your order number (where relevant) so we can help quickly.