FAQ
FAQ
Frequently asked questions
Everything about buying, installing and using your UNCLELINK eSIM.
An eSIM is a SIM you download onto your phone instead of a plastic card. You can add our travel data eSIM while keeping your home SIM in place, so you keep your usual number for calls and texts and use our plan for data abroad.
Your phone must be eSIM-capable and carrier-unlocked. Check your exact model on our Compatible Devices page — it also shows how to confirm eSIM support (*#06# / EID) and whether your phone is unlocked.
After payment, your eSIM appears in your account and is emailed to you as a QR code with install details. Scan the QR (or tap the one-tap install link on the phone itself) and follow the on-screen steps. Install over Wi-Fi before you travel; activation happens when you reach your destination and connect.
For most plans the validity period begins when the eSIM activates on a network at your destination (first connection), not at purchase. Each plan’s data allowance and validity are shown on its page, so please check the details before you buy.
Our travel eSIMs are data plans. You can call and message over the internet using apps like WhatsApp, FaceTime or WeChat. Keep your home SIM active if you need your normal number for regular calls and texts.
An eSIM that has not been delivered, or that is faulty and cannot be activated, can be refunded if you contact us promptly. Once a plan is installed, activated or started it is not refundable. Full details are on our Refund & Cancellation Policy page.
Many lines can be topped up with an add-on from your account; where a card does not support add-ons, you simply buy a fresh plan. You can manage and reorder your eSIMs any time in your account.
Please contact us with your order number (SHP-…) and a short description. We’ll help you install or activate the eSIM, and if it genuinely cannot be used we’ll re-issue or refund it.